Refund policy

DasCoolest Refund Policy

At DasCoolest, we value our customers and strive to deliver high-quality clothing that meets your expectations. Every item is carefully inspected before shipping to ensure it meets our strict quality standards. Please review our refund policy below before making a purchase.

1. No Refunds or Returns (Except as Stated Below)

All sales are final. We do not accept refunds or exchanges unless:

  • The product is damaged upon arrival, or

  • You received the wrong size due to an error on our part.

2. Quality Inspection

All garments are thoroughly quality checked and inspected before dispatch to ensure they are in perfect condition and match the description provided.

3. Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your package. To process your request, please provide:

  • Clear photos or videos showing the damage

  • Your order number or proof of purchase

Once verified, we will offer a replacement or refund, depending on product availability and your preference.

4. Wrong Size

If you receive a wrong size due to an error from our team, please notify us within 7 days of delivery. After verification, we will arrange for a replacement or refund.

Please note: We cannot offer refunds or exchanges if the incorrect size was ordered by the customer.

5. Exclusions

Refunds or replacements will not be provided for:

  • Change of mind

  • Incorrect size ordered by the customer

  • Items that have been worn, washed, or altered after delivery

6. How to Contact Us

To report a damaged item or wrong size, please contact our customer support team at:
📧 dascoolestinfo@gmail.com

Please include your order number and any relevant details for faster processing.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dascoolestinfo@gmail.com.